My trip to McDonald`s

We were given an assignment for an extra credit which involved going to McDonald`s and ordering a unique sandwich called “McGANGBANG”. Professor Kurpis gave us detailed instructions on how to get the sandwich along with the receipt and pictures. It was not easy as I thought because I had to go to three Mcdonald`s restaurants to finally get my McGANGBANG. On Saturday, April 23rd I went to the first McDonald`s restaurant located at 341 5th Avenue in NY, NY where I could not get the McGANGBANG in spite of the efforts that I made explaining the stuff the kind of sandwich that I want. The employees were young females including the manager who had no idea what I was talking about. All of them with one voice told me that they do not make McGANGBANG. I spent ten minutes at the first McDonald`s restaurant. Even though, the fist attempt was not successful, I did not give up my willingness to get the sandwich. So I went to another McDonald`s at 401 Park Ave South, NY, NY where I spoke to salesperson and manager and asked for a McGANGBANG, however they were not able to provide me the sandwich. I decided to get a sandwich with five pickles and a french fries no salt. After 10 minutes they brought my order. As I opened it, I saw that it was just a toasted bun with no ingredients inside. I was them where the pickles were and the manager took the sandwich back and put thinly cut round five pieces of pickles and the french fries were salted. I spent 18 minutes at the second McDonald`s restaurant. I was not satisfied with the sandwich, especially because the french fries were salted. Nevertheless, I paid for it and the manager said that was all they could do. I threw that sandwich with french fries away.
Finally, today, April 25th I checked out the McDonald`s in Staten Island at 2154 Hylan Blvd not far from the place where I live. I asked the cashier that I would like to purchase a McGANGBANG sandwich and explained to her that it is a doublecheeseburger with McChicken sandwich stuffed in the middle. She said they are not serving lunch yet and asked her manager. The manager was nice today. I explained him how to make the McGANGBANG sandwich and he took all the details into consideration and made it in seven minutes. I was really happy with my order and it was the fastest service that I received of three McDonald`s restaurants that I have visited. There were four people involved in making my sandwich two cashiers, the manager and a sandwich maker.

When it comes to analyzing the management process that I have witnessed, the two McDonald`s restaurants in Manhattan that I went to had a poor communication between employees, management and employees and to the the customer. The restaurant staff did not make an effort to understand and satisfy the customer needs and wants by placing a special order. Instead, the employees were brushing away the customer stating that they did not have a sandwich called Mcganbang in their menu and therefore, they cannot make it. I did not have an opportunity to see the organizational skills which would involve the manufacturing process, since my order has not been placed. While, the second McDonald`s restaurant had bad organizational skills because sandwich makers because they forgot to put pickles in the sandwich and just gave me an empty toasted bun and salted french fries. I would recommend the managers and employees of the two restaurants to improve their communication, organization skills, develop strong leadership skills, and finally respect their customers choices and provide them with an exceptional service.
Staten Island McDonald`s restaurant demonstrated an effective communication between the employees, between the manager and the employees and to the customer. The two cashiers carefully listened to me when I explained them about kind of a sandwich that I wanted to purchase. Secondy, as my order was unusual, the cashiers consulted with the restaurant manager. The manager in turn, gave detailed instructions to sandwich makers on to prepare the McGANGBANG. The manager displayed true leadership traits by immediately considering my inquiry and handled the special order in a professional manner by providing a great customer service. He even asked the cashier to write down the sandwich name “McGANGBANG” on the receipt, since they did not have this kind of sandwich in their menu and their database. Most importantly, it took the staff seven minutes to complete my order. It was a wonderful experience ordering a McGANGBAG at the Staten Island restaurant where all the employees cared about their customer satisfaction.
I treated my colleage with the unique sandwich and reccomended her to check out the Staten Island McDonald`s on Hylan Blvd.